Hosting & Email Issues Only! All other requests for website changes, bug fixes or additions must be submitted under "Work requests" ** By requesting support work be carried out on your account, you hereby acknowledge the following terms and permit full access to your web hosting account. You also permit Heaventree to amend any passwords, files and code we deem necessary in order to carry out your request. Where repairs, bug fixes, updates or additions to a website are requested, you may expect some disruption to the site while we carry out the requested work. This can lead to downtime in some cases ** Please allow up to 24hrs for a ticket response. At weekends allow up to 48hrs for a response. All tickets submitted under WorK requests after website launch and outside the "1 month" bug fix period are subject to hourly billing charges unless there is an pre-arranged support contract in place.
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